This course is aimed at empowering delegates with knowledge and practical skills to participate in statutory labour dispute resolution procedures related to the CCMA, and to deal with industrial action.

After attending this course delegates will possess knowledge and practical skills to act as applicants and/or respondents in conciliation or arbitration procedures before the CCMA, and possess a working knowledge of legal requirements for industrial action, and guidelines for dealing with industrial action. Delegates will also be aware of the most important aspects of law and case law related to labour dispute resolution and industrial action.

The following topics will be dealt with:

- Legal guidelines for labour dispute resolution in SA 
- Conciliation proceedings
- Law of evidence
- Arbitration proceedings
- Dealing with industrial action
- Relevant case law